Policies

RETURN / EXCHANGE POLICY

All sales are FINAL once payment is received. There are NO refunds or exchanges allowed due to the nature of the products. If you are unsatisfied with your order after receiving it, we will try our best to accommodate it to your liking. No refunds or exchanges will be rendered to ALL orders. Please read all the information ensuring you are ordering the correct wig and you understand the turnaround time. By submitting your order, you are acknowledging that you have read and understood our return policy.


CANCELLATION POLICY
If you have placed an order and would like to cancel your order, please contact at JuceeCollection@gmail.com. There is a $25 cancellation fee that will be taken from your TOTAL for all cancelled orders within 24 hours.


PROCESSING TIME FOR WIGS
Current turnaround time for Wigs made with hair you are providing is 5-7 business day (begins when we have received your hair). For Wigs made with Virgin Hair is 7 - 10 business days. For Wigs made with Raw Indian & Indonesian hair is 12 – 21 business days. Delays will be expected during holidays and promotions.


PROCESSING TIME FOR EXTENSIONS, CLOSURES, FRONTALS
All Virgin Hair extensions, closures and frontal orders will be processed within 5-7 business days. All Raw extensions, closures and frontal orders will be processed within 7-14 business days. Delays will be expected during holidays and promotions.


SHIPPING TIME POLICY
Shipping time will begin after your processing time has been finished.
Canada: 1 - 3 Business Days via Canada Post
International: 4 - 10 Business Day via Canada Post
Delays will be expected during holidays and promotions.
**Due to recent scams, unethical practices, and chargebacks, we as a company will only ship to the billing address**. If the shipping address differs from billing address the order will be cancelled...NO EXCEPTIONS!! Packages will NOT be shipped out unless the billing and shipping address match. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge. Shipping fees are non-refundable. If you refuse any shipments from Jucee Collection, you will be held responsible for the original shipping charges, the cost of returning the package to us and a restock fee. This amount will be deducted from any credit issued.


PICK UP POLICY
Pick up options are available for those in the GTA. Select the Pick Up option at checkout to ensure you are not charged for shipping. You will receive a text & email when your order is ready for Pick Up. Before the address for Pick Up will be given. A picture of your ID will be required to be sent to Juceecollection@gmail.com, please include your order number. The name on the ID should match the name on the order. At the time of Pick Up you will be required to sign your receipt for proof of Pick Up.


INTERNATIONAL ORDERS
A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other Countries. This is a fee that you, the buyer, are responsible for paying. If the package is being held in customs, it may take an additional 1-5 days for them to inspect the package.


LOST/STOLEN PACKAGES
We are NOT responsible for any lost or stolen packages. You will NOT receive a refund for lost/stolen packages. Your order will not be replaced. All packages come with a tracking number and signature required. If you will not be home on the expected arrival date/time, please contact your local post office and provide them your tracking number. You can request to have your package held at the post office.